Admissions
At Frontline Behavioral Wellness by Acera Health, we understand how difficult it can be for first responders to seek mental health treatment. Our team of admissions professionals has trusted experience working with first responders while introducing them to our treatment services.
We're Always Standing By
When you call Frontline Behavioral Wellness, your call will be answered by a first responder on staff, who can empathize and relate to the trauma and issues faced by all first responders. In the first phone call, we will collect all necessary information to start your journey with us.
Get to Know Our Team
In our onboarding call, our first responder specialist will ask you or your loved one a series of questions to get to know you and see if our program would be a good fit for you. Our aim with this call is to save you time so you’re not speaking to us multiple times or speaking with multiple employees. It’s as easy as one call and then you’re done.
Your Streamlined Admission Process
Pre-assessment
During the initial contact with an admissions representative, you or your loved one will be asked preliminary questions about your personal and insurance information. Our team uses this information to make an evaluation of what mental or behavioral health issues the first responder is struggling with.
Verification
At the completion of the call, our team will verify your insurance for coverage. We will also check to see if you’re coming with a Workers’ Compensation case, or will inform you if you have a potential for one. We can handle all the billing if you are coming on a Workers’ Compensation claim. You can learn more about our insurance verification process by speaking with our admissions team.
Admission
Our admission ambassadors will also take the time to answer any questions about our treatment services and programs. When you walk through our doors, you’ll be greeted by our ambassadors so you feel that you belong from the start.
Admitting Cases of PTSD
We point out that there is a presumption of injury for Post-traumatic Stress Disorder (PTSD) for Peace Officers and Firefighters. Senate Bill (SB) 542 was signed into law by California Governor Gavin Newsom effective January 1, 2020.
This law created a rebuttable presumption (Labor Code Section 3212.15) that Post-traumatic Stress Disorder (PTSD) diagnosed in peace officers and firefighters is a work-related injury that is covered by the state’s Workers’ Compensation system. The presumption is that the PTSD developed or manifested arising out of and in the course of employment.
An employer may attempt to rebut the presumption by showing that the PTSD was solely caused by some event(s) outside of work, in most cases, this presumption rebuttal is an impossible task for them to prove.
Admitting Cases with Other Pre-existing Conditions
You could be suffering from conditions such as anxiety and depression and have not understood the cause. In fact, these issues could be a result of your having to deal with chronic pain such as lower back pain, cancer, traumatic brain injury, sexual trauma, hernia, exposures causing Lyme Disease, blood-borne disease, smoke inhalation effects, etc., and you never knew that they may have been linked to your anxiety and depression.
Commonly, there are also substance use issues that have been in play as a self-coping act in an attempt to minimize the level of your other issues. Our pre-assessment will screen for these and other issues, and tailor a treatment plan that will best fit your needs.
We make it a point to help you understand your conditions because the failure to understand your conditions and know and appreciate all of the benefits afforded to Law Enforcement and Safety Officers can result in the potential unfortunate loss of your lifetime benefits.
Coming to Frontline Behavioral Wellness
If you decide to come stay with us, we will do our absolute best to welcome you into our program. If you are from out of the area or state, we can provide transportation from a local airport if you are flying in. We recommend John Wayne Airport, in the city of Santa Ana, California.
Information About Fraudulent Workers’ Compensation Claims
Pursuant to Labor Code Section 5432(a), making a false or fraudulent workers’ compensation claim is a felony subject to up to 5 years in prison or a fine of up to $50,000 or double the value of the fraud, whichever is greater, or by both imprisonment and fine. For more information, click here.
