Acera Health

Acera Health's Privacy Policy and Terms & Conditions

Acera Health is dedicated to safeguarding the privacy and security of personal and health information. This Privacy Policy outlines our commitment to protecting your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and additional data protection regulations. 

Shared Information 

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information that you choose to share with us, but we do not sell, rent, or disclose your personal information to third parties without your consent, except as necessary to provide requested services or as required by law. We respect your privacy choices, especially concerning the sharing of your personal information. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes. We Safeguard your data, we are highly cautious about entrusting it to anyone beyond. We firmly believe in maintaining control over your personal information and ensuring it is confidential and secure at all times. Consequently, we are committed to exercising discretion and discretion when it comes to sharing any personal details with external entities. 

Use and Disclosure of Protected Health Information 

Acera Health uses and discloses PHI for purposes of treatment, payment, and healthcare operations, such as care coordination, billing services, and quality improvement activities. We may also disclose PHI when required by law or to prevent significant threats to health or safety. 

Information Collection and Use 

We collect personal and health information directly from you, through our website, and during the provision of healthcare services. This includes personal details, health history, and other PHI necessary for healthcare service provision. This information is used to deliver and enhance our services, process payments, and communicate with you regarding your care.

Marketing Communications 

By submitting your information to Acera Health, you consent to opt in to our marketing communications. This means we may call, text (SMS), or email you in response to your inquiries and to provide information related to our services. Standard messaging, data rates, and email usage terms apply. You have the option to opt out of these communications at any time. 


Acera Health employs stringent security measures to protect your PHI and personal information from unauthorized access, alteration, or destruction. Our security protocols comply with federal regulations to ensure the confidentiality, integrity, and safety of your information. 


Our website utilizes cookies to improve user experience, track site navigation, and analyze site usage. You can choose to accept or decline cookies. Please note that declining cookies may affect the functionality of our website. 

Sharing Data 

We may share your PHI with third parties for necessary healthcare operations, treatment, or payment activities. We do not share your PHI for other purposes without your explicit consent, except as required or permitted by law. 


Acera Health adheres to HIPAA and other relevant federal and state laws governing the handling of PHI, ensuring the protection and confidentiality of your health information. 


Our website may include links to external websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when visiting these sites.


By utilizing Acera Health’s services, you consent to the collection, use, and sharing of your PHI and personal information as described in this Privacy Policy. Changes to our policy will be communicated to you, and your continued use of our services indicates your agreement to these terms. 

Individual Rights 

You have rights regarding the access, amendment, and management of your PHI, including the right to inspect and copy your health records, request corrections, and receive an accounting of disclosures. 

Third-Party Services and Technologies

Acera Health utilizes third-party services and technologies, including Google ReCaptcha, to enhance user experience and security on our website. Google ReCaptcha helps protect against spam and abuse by distinguishing between human users and automated software. By accessing or using our services, you acknowledge that the Google Privacy Policy and Google Terms of Service govern your interactions with Google ReCaptcha. We use Google ReCaptcha to maintain the security and integrity of our services, and by using our website, you consent to Google’s processing of your information per their policies. We encourage you to review these documents to understand how your data is collected, used, and protected.

Complaints and Contact Information 

Should you believe your privacy rights have been violated, you may file a complaint with us or the Secretary of the Department of Health and Human Services. For more information or concerns about our privacy practices, please contact: 

Julie Thorne 

Acera Health 

3151 Airway Ave. Suite P3, Costa Mesa, CA 92626 


Changes to This Privacy Policy 

Acera Health reserves the right to modify this Privacy Policy. Any changes will be effective immediately upon posting on our website.